Terms of Service
Mount Masters • Servicing the Greater Toronto Area & Beyond
Welcome to Mount Masters! These Terms of Service govern your use of our website located at mountmasters.ca (the "Site") and the services provided therein (collectively, the "Services"), operated by Mount Masters.
By accessing or using our Services, you agree to comply with and be bound by these Terms of Service. If you disagree with any part of these terms, please refrain from accessing or using our Services.
1Use of Services
1.1 Eligibility: You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.
1.2 License: Subject to these Terms of Service, Mount Masters grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal or internal business purposes.
1.3 Prohibited Activities: You agree not to engage in any of the following prohibited activities:
- Violating any laws, regulations, or third-party rights;
- Using the Services for any unlawful, fraudulent, or unauthorized purpose;
- Interfering with the operation of the Services or the networks connected to the Services;
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
- Collecting or harvesting any information from the Services;
- Uploading, transmitting, or distributing any content that is unlawful, harmful, or infringes any third-party rights.
1.4 Appointment Agreement: By booking an appointment with Mount Masters you agree to the terms of service as described.
2User Accounts
2.1 Account Creation: In order to access certain features of the Services, you may be required to create an account or provide contact details. You agree to provide accurate, current, and complete information during the registration or quote process and to update such information to keep it accurate, current, and complete.
2.2 Account Security: You are responsible for maintaining the confidentiality of any credentials and for all activities that occur under your contact details or account. You agree to notify Mount Masters immediately of any unauthorized use or breach of security.
3Intellectual Property
3.1 Ownership: Mount Masters owns all rights, title, and interest in and to the Services, website content, imagery, and intellectual property rights therein.
3.2 Restrictions: You agree not to reproduce, modify, distribute, display, perform, or otherwise use the Services or website content, in whole or in part, without Mount Masters' prior written consent.
4Quality Guarantee & 2-Year Warranty
Mount Masters stands behind every installation we perform. All work is completed with professional tools, industry-standard techniques, and premium hardware.
4.1 Warranty Coverage (2-Year Warranty)
All mounting hardware and components supplied by Mount Masters include a 2-year warranty. We guarantee that your TV will remain safely and securely mounted when installed on a suitable wall surface using hardware provided by Mount Masters.
4.2 Exclusions — The warranty does not cover:
- Damage resulting from improper use, accidents, or handling after installation.
- Structural issues with the wall, including weak studs, damaged drywall, or surfaces not suitable for mounting.
- Customer-supplied mounts, hardware, or accessories.
- Relocations, height changes, or re-mounting of TVs after the initial installation.
4.3 Customer Responsibilities:
- Ensure the wall location chosen is free of electrical, plumbing, or structural hazards.
- Notify Mount Masters of any known wall issues prior to installation.
- Provide access to the installation area at the scheduled time.
5Limitation of Liability
5.1 To the fullest extent permitted by applicable law, Mount Masters shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services.
6Governing Law
6.1 These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.
7Changes to Terms of Service
7.1 Mount Masters reserves the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
8SMS Messaging Terms
8.1 Message Types: With your express consent, Mount Masters may send text messages (SMS) to the mobile number you provide. There are two categories of messages:
- Non-Marketing Messages: Transactional messages related to your quote requests, appointment confirmations, scheduling, and service updates.
- Marketing Messages: Promotional messages about special offers, promotions, and new services.
8.2 Message Frequency: Message frequency may vary. Non-marketing messages are sent as needed for scheduling and service coordination. Marketing messages are sent periodically and only if you have separately opted in.
8.3 Message & Data Rates: Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier.
8.4 Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP to any message. To request assistance, reply HELP. Opting out of non-marketing messages may affect our ability to confirm appointments or provide service updates.
8.5 Consent Is Separate: Providing your phone number alone does not constitute consent to receive SMS messages. Consent for non-marketing and marketing messages is collected separately and recorded independently on our quote form. You may consent to one category without consenting to the other, and you may request a quote without consenting to either.
8.6 No Sharing of Consent Data: No mobile information or SMS opt-in data will be shared with third parties for marketing or promotional purposes.
8.7 Carrier Liability: Carriers are not liable for delayed or undelivered messages.
8.8 Privacy Policy: For details on how we collect, use, and protect information related to SMS consent, see our Privacy Policy. To contact Mount Masters about SMS messaging, call or text 647-492-0626 or email info@mountmasters.ca.
9Contact Us
9.1 If you have any questions about these Terms of Service, please contact us at info@mountmasters.ca.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
10Damages & Property Policy
10.1 Mount Masters strives to provide exceptional TV mounting services, however, we cannot guarantee the condition of your property before, during, or after the service.
10.2 While our technicians exercise caution and professionalism, Mount Masters shall not be liable for any damages to your property, including but not limited to walls, ceilings, furniture, or electronic devices, arising from the provision of our services.
10.3 Mount Masters shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services, including but not limited to loss of profits, loss of data, or damage to personal belongings.
10.4 By engaging Mount Masters for TV mounting services, you acknowledge and accept the inherent risks associated with the installation process. You agree to hold Mount Masters harmless from any claims, damages, or liabilities arising from the provision of our services.
10.5 In the event that damages occur during the provision of our services, Mount Masters' liability shall be limited to the cost of repairing or replacing the damaged property, at our discretion.
10.6 Mount Masters reserves the right to assess the extent of damages and determine appropriate remedial action. Any disputes regarding damages shall be resolved in accordance with the terms outlined in our service agreement.
10.7 By engaging Mount Masters for TV mounting services, you agree to release, indemnify, and hold harmless Mount Masters, its employees, agents, and affiliates from any claims, liabilities, damages, or expenses arising from the provision of our services.
11Labour, Material and Other Charges
11.1 Additional Labour: Mount Masters reserves the right to charge up to $125 per hour for additional labour which was not agreed upon during quotation. This does not include the cost of additional materials which may be needed in order to complete additional labour.
11.2 Payment Processing Fee: Credit card payments are subject to a 3% payment processing fee in addition to HST (13%).
11.3 Missed Appointment Fee ($100):
If the technician arrives for a scheduled appointment and the customer is not prepared to complete the installation with the customer provided materials, then Mount Masters reserves the right to charge a $100 "missed appointment fee" — this covers lost time for non-completion of a scheduled installation.
11.4 Accepted Payment Methods: Mount Masters accepts all major credit cards, cash, and e-transfer as forms of payment. Personal cheques are not accepted. Official receipt for payment is completed via email and/or text message, complete with our HST number.
11.5 Cancellation Policy ($100 fee under 24 hours):
Cancelled appointments without 24 hours notice are subject to a $100 cancellation fee.
12Concealment Agreement
Internal cord concealment work requires specific authorization. You can view the full terms, liability acknowledgements, and details on our dedicated Concealment Agreement page.
Read the Complete Concealment Agreement →